We hope that when you start using a standard copy of our software, it will be the beginning of a long-term relationship between our companies.
Tailoring:- We can add features to the software to exactly suit your business.
Consultancy:- We can help with your computer hardware, your network, and with a lot of other third-party software. We can help plan Disaster Recovery.
Training:- We can guide your staff in the best use of your system.
May we especially emphasize our tailoring services, where we can alter the standard software, or add new functions to it, just to suit your own business.
Are our tailoring services expensive? Yes and no!
Certainly we charge a proper rate for the services of our highly skilled staff. But that can still be a very sensible investment compared with the much greater profits that our customers have achieved with their new tailored software.
Here are some examples of past work that we did for various customers:-
Customer Head Office Accounting. Our customer supplies to dozens of different branches of Makro. Makro are a major customer of theirs, and can impose some terms to suit Makro. One term was that each invoice should go to the Makro branch that placed the order. However, the consolidated monthly customer statement had to go to Makro head office. This entailed many hours of fraught clerical work every month for our customer. Even worse, any mistake would result in Makro raising a query on the statement and delaying payment of any of the balance. Could we solve this problem? Of course we did. Did the cost of the software tailoring pay for itself? Yes, many times over.
Depot transfer list. Our customer has a small stockroom attached to his offices where sales orders are assembled and packaged. His main warehouse is two miles away. Paul, the warehouse foreman, spent a day a week manually calculating the stock transfers between depots. Meanwhile other work was left undone. Would our customer need to employ an extra part-time clerk, or could we solve the problem? Of course we solved the problem, and far more cheaply than our customer taking an another member of staff.
Distributor's Trade Price Lists. Our customer has to supply price lists to his customers, of course. The problem is that he has three types of customers, and needs three very different price lists. His main customer base is trade sales where his trade customers want to see each item's RRP (Recommended Retail Price), minus a standard trade discount, minus a further volume or negotiated discount, and the final price to that customer. Another set of his customers are Cash-and-Carry firms, who insist on simple price lists showing their buying prices, and without any potentially confusing calculations showing how those prices are arrived at. His third lot of customers are retail buyers who need only to know the RRP. His Customer Relations lady, Lorraine, spent a lot of time manually preparing these lists because sales prices frequently changed. Could we help? Of course we did. We put a new module on the software, Lorraine's Lists, where Lorraine can print new price lists automatically. This lets Lorraine concentrate on her real job, that of increasing sales. The software tailoring paid for itself many times over.
Medical Pump component tracking. Our customer manufactures and exports specialist medical equipment. One item is medical pumps to continuously deliver measured doses of drugs direct into the bloodstream of patients seriously ill in hospital beds. Suddenly American hospitals imposed a new rule. If any medical equipment failed, the manufacturer must be able to track back from the end product to the batch of components that contained the faulty item, then identify any final products assembled using that batch of components and advise their own customers that those final products needed inspection. Could we very quickly alter our customer's software, so that they could retain their American customer base? Of course we did.
Bonded Warehouse Certificates. Our customers supply to dentists, including gold for fillings. It was an immense clerical effort for our customers to collate all their orders for gold to produce certificates to remove the gold from bonded warehouses. Could we add a certicate module to the sales order processing? Of course we did, saving our customers a lot of money and effort.
The Fake Report. On this occasion our customer did not want an accurate report from his computer. On the contrary, he definitely wanted the software to lie. He imports surgical tools, such as scalpels and tweezers, and resells them to his customer base of hospitals. His customers are very exact in their demands. If he can not supply precisely what they order, they will buy those items elsewhere (and then possibly buy everything else elsewhere too!) However, our customer's manufacturer in Germany did not know the meaning of urgent. The manufacturer had a lead-time to produce new items, because he had to retool his factory. When our customer told his manufacturer that his stocks were very low, the manufacturer would often procrastinate to the point that our customer ran out of items entirely. In this particular case, our customer did not actually ask for our help, because it never occurred to him that we could help. Our customer just mentioned it in passing at the pub after work. About a week later, our consultant had a brainwave. We programmed a new Surgical Reserve module into our customer's stock database. Our customer could then print a Fake Report showing falsely low stocks of surgical items. Our customer then faxed the report to his manufacturer, as proof of how urgent it was that the manufacturer produce more items. Our customer never ran out of these items again, saving him a lot of worry and lost profits.
Retail-friendly price increases. Our customer imports a lot of furniture from the far and middle east, and pays his suppliers in their local currency. His own sales prices have to fluctuate with international currency movements. He is in rather a cut-throat trade, and he has to amend his prices quickly. If he does not increase his prices when necessary, he can easily be trading at a loss. However, too high a price increase will lead to lost sales. Even worse, he couldn't just us ask to, for example, identify the 200 furniture items bought in rupees and increase the selling prices by 8.5% That would have been too easy. The new RRP selling prices, inclusive of VAT, had to conform to the price format that customers expect. New selling prices like 2.48, 81.02 or 366.13 would look too odd. The new selling prices needed "rounding" to 2.49, 79.99 or 369.99. Could we did it? Of course we did.
Merchandisers. Our customer sells high-quality knives to kitchen boutiques. To help the kitchen boutiques display and sell the knives, our customer loans some of them display stands known as merchandisers. These merchandisers are very expensive, and are only worth loaning to customers who keep buying knives in volume. It was an unpleasant clerical job, usually neglected, to check whether each merchandiser was "paying it's way", so that customers who were not moving knives in sufficient volume could be asked to return their merchandiser. Could we automate the work? Quite easily. As an unexpected bonus, we then gave our customer an option to show which kitchen boutiques were moving so many knives that it was sensible to offer to loan them a second merchandiser.
Weight of Gemstones. Our customers, based in the famous Hatton Garden, buy and resell gemstones. These include not only the pretty stones worn as jewellery, but also the stones bought in bulk for industrial use such as grinding tools.
It was another boring clerical job to weigh gemstones bought and sold and then key the weights into the stock control system. Could we link electronic scales into our software? It wasn't too difficult.
Saleman's Buy-Now List. Our customer has a brilliant Company Rep named Gordon who sells spices and condiments. Gordon had established such a good rapport with his customers that he could wander around their shops and stores, checking their shelves for the stock levels of items that Gordon sold, and then suggesting their new purchase orders. Gordon mentioned this in the pub after work, adding that he would love to have this job helped by a computer. We worked out a system to help. Our software could easily calculate a customer's buying history, and then suggest a customer's minimum shelf stock. Before visiting his customers, Gordon could print a list of the stock they carried, showing their previous total purchases, their suggested minimum shelf stock, and their last re-order quantity. There were blank spaces on the list for Gordon to fill in with their actual shelf stock, and the current recommended purchases. (We agreed that it was much better from a sales perspective for Gordon to do the final calculations by hand, rather than take a laptop computer with him. It gave the transaction a pleasantly human touch.) In fact Gordon was presenting the customer with a fully-justified purchase order, ready to be agreed. Usually the customer automatically agreed with the recommended purchase order. This left Gordon with more free time to offer the customer further products. There were two surprising results. Firstly, where Gordon was able to put this new system into action, he increased his sales by 37%, which was even more than we had dared hope for. Secondly, where Gordon's customers already had a computerised accounts system, most customers commented that our software was more helpful to them concerning these orders than their own existing software. Over the next two years, three of Gordon's customers replaced their existing accounts software with software from us.
But before we get too carried away with all the projects we have done in the past to help our other customers, let us help you get started now with a free trial.